Experience Japan without limits.
Wheelchair Accessible Transport
Across Japan
WELHIRE
AGASA Emergency Service
Private vans with lifts and care-trained drivers — airport transfers, sightseeing, and cruise ports
WELHIRE by AGASA Emergency Service provides wheelchair-accessible vehicles with qualified transfer-care drivers throughout Japan. We handle manual and electric wheelchairs, arrange nurses and interpreters, and cover long-distance travel between cities.
Your safety, our specialty.
WELHIRE
At Welhire,
for travelers with physical disabilities.
for Luxury welfare vehicle tailor-made trips in Japan.
We provide transportation assistance services for travelers with physical disabilities.
Wheelchair access is difficult.
Sightseeing in Japan is extremely difficult in a wheelchair. To make the most of your precious travel time, we recommend traveling by car.
Let's have an unforgettable experience!
Your vision, our precision.
We focus exclusively on the logistics of your journey.
While we don't plan your sightseeing itinerary, we coordinate the perfect luxury vehicle
and specialized care tailored to your family's unique needs and medical requirements.
We bridge the gap between your travel dreams and the reality of Japan's roads.
We specialize in vehicle coordination for families and wheelchair users
What is WELHIRE ?
WELHIRE is a private transport service for wheelchair users travelling in Japan.
Every driver holds a Japanese transfer-care qualification — in Japan, assisting a wheelchair user in and out of a vehicle legally requires certification, and our drivers and staff hold it.
The name comes from "well" — the care and hospitality we bring to each journey — combined with the Toyota Alphard fleet the service was built around.
Travelling within the next week? Please contact us directly rather than using the form.
English: +81 90-2178-0119 (phone & WhatsApp) Phone: 10:00 AM – 5:00 PM, Japan time (JST) WhatsApp & email: accepted 24 hours agasa.kyukyu.service@gmail.com
Outside our phone hours, please send a WhatsApp message or an email instead of calling. We reply during Japan daytime hours.
Japanese (24 hours): +81 3-5832-1910
Before enquiring, please read the FAQ below — it answers most questions about lead times, wheelchair sizes, and luggage.
OMOTENASHI
Our flagship vehicle is the Toyota Alphard, with a comfortable interior and a side lift for easy boarding.
Beyond transport, we can arrange nurses, care staff, and interpreters, and support meals, toilet use, and bathing throughout the day. Omotenashi is the Japanese approach to hospitality — anticipating what someone needs before they ask.
wheelchair taxi
wheelchair taxi
wheelchair taxi
TOYOTA ALPHARD
3.5L
Capacity: 1 wheelchair user + up to 5 passengers
Wheelchair: Folding manual wheelchairs only. Electric wheelchairs cannot be accommodated.
Access: Side lift
Staff: One care-trained driver included. A second staff member can be added (additional charge). Nurses available on request.
Wheelchair: Folding manual wheelchairs.
With only two passengers in total (including the wheelchair user), the rear seats can be folded up, and a wheelchair may fit without being folded — this depends on the individual chair and must be confirmed in advance.
TOYOTA HIACE - Super long -
Up to 6 people including the wheelchair user and family
Recommended: 1 wheelchair + 5 passengers
Details and Equipment
Travel with wheelchair
wheelchair taxi
wheelchair taxi
wheelchair taxi
wheelchair taxi
TOYOTA
HIACE
Capacity: 1 wheelchair user + up to 5 passengers (6 total)
Wheelchair: Up to 120 x 79 cm (47.2 x 31.1 in)
Electric wheelchairs: Accepted if within the size above
Access: Rear lift
Staff: One care-trained driver included.
A second staff member can be added (additional charge).
Nurses available on request.
NISSAN CARAVAN -Super long -
Up to 5 people including the wheelchair user and family
Recommended: 1 wheelchair + 4 passengers
Details and Equipment
Travel with wheelchair
wheelchair taxi
wheelchair taxi
wheelchair taxi
wheelchair taxi
wheelchair taxi
wheelchair taxi
wheelchair taxi
NISSAN CARAVAN
Capacity: 1 wheelchair user + up to 4 passengers (5 total). Up to 2-4 wheelchairs depending on configuration.
Wheelchair: Up to 112 x 62 cm (44.1 x 24.4 in)
Electric wheelchairs: Accepted if within the size above
Access: Rear lift
Staff: One care-trained driver included.
A second staff member can be added (additional charge).
Nurses available on request.
Planning how to get around Japan?
→ Can You Rent a Wheelchair-Accessible Van in Japan?
→ Understanding Accessible Transport Pricing in Japan
→ Travelling by Train in Japan with a Wheelchair
→ Accessible Taxis in Japan: Why You Should Not Rely on Hailing One
→ Getting Around Kyoto in a Wheelchair: How Close a Vehicle Can Get
SERVICES
TRANSPORT
Tell us where you want to go and what you want to do in Japan. We arrange the vehicle, the route, and the timing — including airport transfers, day sightseeing, cruise port calls, and long-distance travel between cities.
Kyoto is our most requested destination. What a vehicle can reach there, and what it cannot, we set out here →
STATION SUPPORT
Japanese stations are difficult to navigate in a wheelchair. Lifts are often far from the main concourse, and boarding a shinkansen requires arranging assistance with station staff in advance.
Our staff accompany you to the platform, locate the lifts, and handle the arrangements with station staff on your behalf.
PERSONAL CARE
Transfer assistance, bathing, feeding, and toileting support can be arranged with qualified care staff. Tell us what is needed and we will assign the right team.
DINING
Vegetarian, vegan, halal, allergy-related and other dietary requirements are common requests. We suggest restaurants that can accommodate them and that are physically accessible.
INTERPRETERS
English-speaking guides and interpreters can be booked alongside your transport.
NURSES
Registered nurses can be arranged for travellers who need medical support during the journey.
Manual wheelchair
Rental Service
Manual wheelchair rental. Collect at the airport and return to your hotel, or the reverse — whichever fits your itinerary.
Why not explore Japan with a light heart and fully enjoy your adventure?
Customer Reviews
User Voice ⭐⭐⭐⭐⭐
Family traveling from Europe (Emergency rental due to injury during the trip)
"Thank you, you have an excellent service. I really appreciate for your excellent support"
RENTAL
We rent nursing care products. Please feel free to contact us.
*If you rent for 10 days or more, you can get a discount.
*If you only rent, shipping fees will be charged in addition to the rental fee.
Shower chair with toilet
1,500yen/day
Electric wheelchair
5,000yen/day
Nursing lift / Hoist
5,000yen/day
Nursing bed
8,000yen/day
Click here for more information on nursing care products.
Rental SIM/eSIM【Mobal】
Stay Connected Effortlessly in Japan
Voice + Data SIM card/eSIM
Voice Lite SIM card/eSIM
Japan Data Only SIM/eSIM
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Club Mates Travel Group
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In Atami with family
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Awa-kamogawa in Chiba
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From Taipei for Medical tourism
"Thank you to everyone on the AGASA team. You are all dedicated and professional, providing a service that gives peace of mind to those who have difficulty getting around. Please pass on our regards to President Takeuchi. We wish you continued success. Do come and visit Taiwan." — Guest from Taiwan
From the US
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From the US
On a 1-10 scale it was an 11! Amazing and epic Grandkids were interested the whole time At the end of the day, felt so accomplished Thank you for all the hard work Expensive, but saw the value in the end Back-up guides for the wheelchair became part of the family Highly recommend the same services for anyone with disabilities Logistics-for two cars- Extraordinary - like an army unit well-executed - efficient and saved so much time - made for limited time for standing around - would have been lost without our team! Best times discussing with guides at lunch or in van about their lives and the touring
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From Japan
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From the Philippines
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From the US
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From the US
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From the US
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From Australia
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From Norway & the Netherlands
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From Hawaii
Two sisters, a 20-year dream, and a birthday celebration in Japan. From a late-night arrival at Haneda to days of sightseeing around Yokohama, we were glad to be part of the journey. We look forward to welcoming them back next year.
For Travel Agents and Tour Operators
Please review our Terms of Service before making an enquiry.
To get an accurate quote quickly, download our hearing sheet, complete it with your client, and attach it to your enquiry. It covers the wheelchair specification, the traveller's care needs, and the planned itinerary — the three things that determine which vehicle and staffing we assign.
日本の旅行会社・ランドオペレーター様へ → 日本語のご案内はこちら
Reservation required — all services must be booked in advance.
Frequently Asked Questions
How do I book and pay?
Overseas bank transfers take one to two weeks to clear. We secure the vehicle and staff only after payment is confirmed, so we ask you to book at least two weeks before travel. If you need a booking within two weeks, the vehicle may already be taken — but if we can accept it, payment is made by card or in cash at the end of each day of service.
Can you arrange a nurse or an interpreter?
Yes. Some of our drivers speak English, and interpreters can be booked separately. Registered nurses can also be arranged depending on the care required.
How far in advance should I book?
We receive enquiries from all over the world, and last-minute requests often cannot be accepted. Accessible vehicles in Japan are specialised equipment, not ordinary taxis — there are a limited number of them, and one may already be committed to another booking. Safe transport also requires a detailed online consultation beforehand. Please allow plenty of time.
Can you carry an electric wheelchair?
Yes, if it fits the lift. Our Toyota Hiace takes wheelchairs up to 120 x 79 cm, and our Nissan Caravan up to 112 x 62 cm. The Toyota Alphard cannot carry electric wheelchairs.
Please tell us the combined weight of the wheelchair and the user before booking. We will let you know whether we can take it, or suggest an alternative.
Heavy power wheelchair? We can carry power wheelchairs up to 300 kg combined (wheelchair and user) in Tokyo and the Kanto area, boarding by a long ramp instead of a lift. Learn more →
Can you carry our luggage as well?
Often not in the same vehicle. A party of four typically brings at least one suitcase each, so four in total. With a wheelchair secured in place, there is frequently not enough room for all of them, and a separate vehicle for luggage may be required. Please tell us your luggage count when you enquire so we can plan for it.
Can you handle shinkansen station transfers?
Yes, and this is a popular route – but it requires two vehicles. Osaka to Hiroshima is over 330 km, so one vehicle cannot drop you at Osaka Station and then meet you in Hiroshima. We assign a separate vehicle at each end. This affects both cost and scheduling, so please allow time to plan it with us.
Our staff also go with you inside the station. We arrange assistance with the station staff, guide you to the elevators, and take you to the platform. When you arrive, we meet you at the platform and take you to the vehicle.
Minimum booking: 5 hours Overnight bookings (2 days) available
Contact us for details.
☏ 03-5832-1910
Enquiry Form
To give you an accurate answer, we need the information below. It tells us which vehicle and how many staff your journey requires.
AGASA Emergency Service https://www.kyukyuhanso.com/
